Frequently Asked Questions
Below are answers to some Frequently Asked Questions, but if you don’t find an answer to your query here please contact us.
What documents do I have to submit before the Stage 1 Audit?
It depends how you have approached compliance with the standards…
ATC Certification operates impartially to the requirements of ISO 17021-1 & ISO 17065, so we don’t advise clients what documentation they should have, or how to approach compliance to a standard. In short, the documents you submit should enable the auditor to verify compliance to the standard’s requirements.
Therefore, when we ask clients to submit data before the Stage 1 Audit, we don’t know what you have in place. Documents, policies, procedures or processes can all help our auditors gain a better understanding of your company before the Stage 1 Audit session.
We are not in the language services industry, can you certify us?
I am a freelancer, can you certify me?
We are not based in the UK, can you certify us?
Yes! Here’s how…
The majority of our audits are conducted remotely using video conferencing and screen sharing tools such as Microsoft Teams. This means we can provide audits outside the UK, and our auditors can work to your time zone.
For translation and interpreting standards we can obtain sufficient audit evidence to demonstrate the requirements have been met by using screen sharing.
However, some management system standards, including ISO 27001: Information Security and ISO 14001: Environmental Management, feature requirements that are physical in nature. For these standards we may require an on-site audit or a reduced scope of certification.
How much does ISO certification cost?
Here’s how we calculate our prices…
ATC Certification’s costs are based on a day rate. The number of days required is tailored for your company’s needs, and depends on the complexity of your certification scope. We do not charge a management or certification fee, and as most our audits are conducted remotely, we do not charge travel or accommodation – so there are no hidden costs.
We are not based in the UK, can you certify us?
Yes! Here’s how…
The majority of our audits are conducted remotely using video conferencing and screen sharing tools such as Microsoft Teams. This means we can provide audits outside the UK, and our auditors can work to your time zone.
For translation and interpreting standards we can obtain sufficient audit evidence to demonstrate the requirements have been met by using screen sharing.
However, some management system standards, including ISO 27001: Information Security and ISO 14001: Environmental Management, feature requirements that are physical in nature. For these standards we may require an on-site audit or a reduced scope of certification.
How can the ATC Certification Logo be used?
The ATC Certification office issues certification logos shortly after the certificate has been confirmed by our Certification Committee.
Certification logos should be put onto websites as provided and should not be changed.
The colours must remain as provided.
Certification Logos must be large enough to be legible to a viewer.
Certification Logos must be hyperlinked to your unique Certificate-Check URL.
Certification Logos should be used in line with the licensing agreement.
You can find out more here – ATC Certification Logos & Certificate-Check.
