With over fifteen years of experience in the world of localisation and content management, Creative Words are a flexible, dynamic, 360-degree language services company with passion for growth. Their services range from translation and localization to transcreation, machine translation post editing, copywriting and copyediting, and much more!
We asked the Creative Words Operations Manager, Daniela D’Amato, some questions about the project and how they found working with ATCC.
Why did you choose to become ISO Certified?
“When we decided to become ISO Certified, Creative Words was a 2-year-old Company, which had just started to grow rapidly over a very small period of time. Getting the certifications at that very precise moment in time was particularly important for the Company’s growth itself: it gave us an excuse to force us with written procedures, solid processes and a standardised approach towards every new project and challenge we were about to face. This made our lives easier when we started hiring more people: since when we became certified in 2019, we hired 11 new people and every new employee or intern is presented with our Book of ISO Processes on the very first day they start working with us, so that we are all on the same page from day 1.”
How did you find the process with ATC Certification?
“As soon as we started looking at the standards for the first time, we were all very scared the process would be extremely difficult for us. However, ATC pointed us towards the right direction right from teaching us how to “read” the standards, which saved us a lot of time and headaches. Getting ISO certified is definitely no picnic, but if you can rely on a partner you can consult with, it all gets easier.”
Why did you choose ATC Certification?
“We chose ATC because it is the certification body with a specific focus in the localization industry: we wanted to rely on a team of professionals who knew what the challenges for our daily operations were, and it did make a difference to be able to “speak the same language” with the auditor both during Audit 1 and 2.”
How long did it take you to prepare for certification?
“We made the first steps toward our two certifications in mid-2018, with an introductory call with ATC to learn the best approach to the ISO standards. We officially started drafting our Book of Processes in Autumn, our first audit happened in January 2019 and the second audit in March 2019, so it took us about 5 months to complete the whole process.”
Would you recommend becoming certified with ATC Certification to other companies in the language services industry?
“We have recommended ATC Certification services to many other Companies over the years, and we will definitely continue to do so.”